Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Nariño", "we", "us", "our" refers to Nariño Advisory S.A.S., registered in Bogotá, Colombia.
• "Services" refers to our supply chain and operations advisory offerings: Supply Read, Operations Companion, and Supply Chain Study.
• "Client", "you" refers to the individual or legal entity that engages our Services or uses our website.
• "Website" refers to the site accessible at narinom.blog.
• "Agreement" refers to the engagement letter or written scope confirmation agreed between Nariño and the Client before Services begin.
• "Written Summary" refers to the advisory document delivered at the conclusion of each service engagement.

2. Acceptance of Terms

By using our website or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company or legal entity, you represent that you have the authority to bind that entity.

Our Services are intended for business use and are not directed at individuals under the age of 18. By using the website or engaging our Services, you confirm that you are at least 18 years old.

3. Service Description

Nariño provides business advisory services focused on supply chain and operations analysis for manufacturers operating primarily in Colombia. Our three current service offerings are:

• Supply Read ($123.000 COP): A single advisory session with written summary and follow-up call.
• Operations Companion ($206.000 COP/month, 3-month engagement): Monthly advisory sessions with between-session support and shared tracking measures.
• Supply Chain Study ($318.000 COP): A five-week assessment with team working session and prioritized roadmap.

Services are delivered in Spanish or English according to Client preference. We do not guarantee service availability outside working hours (Monday–Friday 8:00–18:00 and Saturday 9:00–13:00, Colombia time).

4. Engagement and Scope

All Services begin with a written scope confirmation that identifies the deliverables, timeline, and price. No substantive advisory work begins before this confirmation is agreed in writing by both parties. Changes to agreed scope require written confirmation from both parties before work proceeds.

5. Client Responsibilities

To allow us to deliver our Services effectively, you agree to:

• Provide accurate and reasonably complete information about your operation.
• Make relevant personnel available for sessions at agreed times.
• Notify us promptly if circumstances change in a way that affects the scope of the engagement.
• Not use our written summaries or advisory outputs to misrepresent your business to third parties.
• Not share our written deliverables externally without prior written consent.

6. Intellectual Property

All content on the Nariño website — including text, design, and structure — is the property of Nariño Advisory S.A.S. and is protected under Colombian intellectual property law.

Written summaries and advisory outputs delivered to you as part of an engagement are yours to use for internal business purposes. You may not reproduce, publish, resell, or distribute them commercially without our written permission.

7. Payment Terms

All prices are stated in Colombian pesos (COP) and are inclusive of applicable taxes where required by Colombian law. Payment is due within 5 business days of the invoice date unless otherwise agreed in writing.

For the Operations Companion, monthly fees are due at the start of each month of the engagement. Non-payment within 10 business days may result in suspension of the engagement until payment is received.

Cancellation and refunds: If you cancel a Supply Read or Supply Chain Study more than 5 business days before the scheduled session or start date, you may request a full refund. Cancellations with less notice are subject to a 50% charge to cover preparatory work already completed. Operations Companion engagements may be terminated by either party with 15 days' written notice; fees for sessions already delivered are non-refundable.

8. Confidentiality

We treat all information shared with us during an engagement as confidential. We sign a mutual non-disclosure agreement before substantive advisory work begins. We do not disclose client information to third parties except as required by Colombian law.

You agree to keep confidential our advisory methodologies and unpublished analytical frameworks shared during sessions.

9. Disclaimers

Our advisory Services represent our considered professional opinion based on the information available at the time of each engagement. We do not warrant that implementing our suggestions will produce specific commercial outcomes. Business results depend on many factors outside our control.

The website and its content are provided on an "as available" basis. We make reasonable efforts to keep information current but do not warrant that it is always accurate, complete, or up to date.

10. Limitation of Liability

To the maximum extent permitted by Colombian law, Nariño's total liability to you for any claim arising from a specific engagement is limited to the fees paid for that engagement. We are not liable for indirect, consequential, or incidental losses, including loss of revenue, lost contracts, or business interruption, even if we have been advised of the possibility of such losses.

Neither party is liable for delays or failures caused by circumstances beyond reasonable control (force majeure), including natural disasters, civil unrest, telecommunications failures, or government action.

11. Indemnification

You agree to indemnify and hold Nariño Advisory S.A.S., its advisors, and staff harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our advisory outputs, or any inaccurate information you provided during an engagement.

12. Termination

Either party may terminate an engagement with 15 days' written notice. Nariño may terminate immediately if the Client breaches confidentiality, misuses advisory outputs, or fails to pay within 10 business days of the due date. Upon termination, fees for services already delivered are due and payable. Sections 6, 8, 9, 10, and 11 survive termination.

13. Dispute Resolution

These Terms are governed by the laws of the Republic of Colombia. In the event of a dispute, the parties agree to attempt to resolve the matter informally within 20 business days of written notice. If informal resolution is unsuccessful, disputes shall be submitted to the courts with jurisdiction in Bogotá D.C., Colombia.

14. General Provisions

• Entire Agreement: These Terms, together with any written scope confirmation, constitute the entire agreement between the parties for the relevant engagement.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in the event of a business transfer.
• Notices: Notices should be sent to [email protected] or by physical mail to our registered address.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For active engagements, we will provide at least 15 days' notice of material changes by email. Continued use of our Services after that period constitutes acceptance of the updated Terms.